We currently accept Visa, Mastercard, Discover and American Express.
Yes! You can shop with Undercover with confidence. We work with Stripe.com which offers safe and secure credit card transaction for our customers. Stripe is Payment Secure and PCI Compliant that follows all protocols with sensitive customer data.
Due to items being built on demand for your specific YMM your credit card is charged at the time of your order. If you wish to cancel at anytime or order an alternate product please contact sales.
Please make sure the billing address that you entered on our site matches what your financial institution should have on file. Then, make sure the card number, expiration date, and security code were all entered correctly. If you're still having issues, please contact us and we will help you as best as we can.
No, you may checkout as a guest. However, if you do create an account you can view your order history as well as check the status of your order at any time.
Once you have logged in to your account, you can select "Account Details". There you will have the options to alter billing information, shipping information, your username or password.
Scroll to the bottom of the homepage and in the footer section you will see " Subscribe to our Newsletter" just fill in your email address and you are all set!
Each promotional e-mail that we send from Undercover will include an "unsubscribe" link for your convenience. You can also change your preferences in your account, or give us a call and we can take care of that for you.
You can log into your account to check the status of your order, contact customer service. Well also send you an email with your tracking information once your order has shipped.
In the case that an item you have ordered is out of stock, our customer service team will reach out via email to notify you. At that time if you wish to cancel your order, wait until it's in stock, or exchange for a different item our team can assist with that request.
Yes, you will receive an email with your tracking information once your order has shipped. Also you may check your account to get your order status and tracking number.
To cancel an order, we suggest contacting our Customer Service Department. Due to the speed in which we process orders, cancelling an order or an item within an order is extremely difficult. While we will treat your request with top priority, it may take 24-48 hours to confirm your request and there is a good chance that your package will already be on its way. If your order has already been sent to a shipping warehouse, you will need to return the merchandise through our normal Returns Process.
There a couple ways to track your order. You will receive an email with tracking information once your order has shipped. You may also check your Account area. Also you can contact our Customer Service Department and someone can help you with that information.
Please contact customer service at 1-866-900-8800 Mon-Fri 8:30am - 5pm CST.
You can contact customer service at 1-866-900-8800 Mon-Fri 8am - 5pm CST., or by emailing us at email@example.com.
Although it is rare, occasionally an item will show as delivered, but you did not receive it. If this happens, please call our Customer Service Department 1-866-900-8800 Mon-Fri 8am-5pm CST. We can investigate the issue further and may show a location (front door, garage, side door, neighbor) on the delivery receipt, as well as a signature if one was received. If you are still unable to locate the item, we will file a lost package claim on your behalf with the carrier. They will then take steps to locate your item. In most cases, the item is located within 2-3 business days. If after an investigation the item is indeed lost, Undercover will reorder all lost items for you.
To find a specific part number on our website, please choose a product, then select your year, make and model of your vehicle. Once the select has been made the part number will appear underneath the product description.
Yes, we charge tax on orders according to the shipping zip code.
No, at this time we do not.
Due to the size of our products, orders can not be shipped to PO or Military APO/FPO addresses.
No, at this time we do not.
If you were missing parts when you received your cover, call Undercover immediately, please do not return product to the retailer. Our Customer Service Department will be able to assist you in an expedient manner.