Frequently Asked Questions
We currently accept Visa, Mastercard, Discover and American Express.
Yes! You can shop with Undercover with confidence. We work with Stripe.com which offers safe and secure credit card transaction for our customers. Stripe is Payment Secure and PCI Compliant that follows all protocols with sensitive customer data.
Due to items being built on demand for your specific YMM your credit card is charged at the time of your order. If you wish to cancel at anytime or order an alternate product please contact sales.
Please make sure the billing address that you entered on our site matches what your financial institution should have on file. Then, make sure the card number, expiration date, and security code were all entered correctly. If you're still having issues, please contact us and we will help you as best as we can.
No, you may checkout as a guest. However, if you do create an account you can view your order history as well as check the status of your order at any time.
Once you have logged in to your account, you can select "Account Details". There you will have the options to alter billing information, shipping information, your username or password.
Scroll to the bottom of the homepage and in the footer section you will see " Subscribe to our Newsletter" just fill in your email address and you are all set!
Each promotional e-mail that we send from Undercover will include an "unsubscribe" link for your convenience. You can also change your preferences in your account, or give us a call and we can take care of that for you.
You can log into your account to check the status of your order, contact customer service. Well also send you an email with your tracking information once your order has shipped.
In the case that an item you have ordered is out of stock, our customer service team will reach out via email to notify you. At that time if you wish to cancel your order, wait until it's in stock, or exchange for a different item our team can assist with that request.
Yes, you will receive an email with your tracking information once your order has shipped. Also you may check your account to get your order status and tracking number.
To cancel an order, we suggest contacting our Customer Service Department. Due to the speed in which we process orders, cancelling an order or an item within an order is extremely difficult. While we will treat your request with top priority, it may take 24-48 hours to confirm your request and there is a good chance that your package will already be on its way. If your order has already been sent to a shipping warehouse, you will need to return the merchandise through our normal Returns Process.
There a couple ways to track your order. You will receive an email with tracking information once your order has shipped. You may also check your Account area. Also you can contact our Customer Service Department and someone can help you with that information.
Please check that your Undercover product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, Undercover cannot settle any shipping damage dispute.
Please retain all packaging material your Undercover product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.
If the item you received was drop shipped by Undercover for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.
If you have received an incorrect item, please contact our customer service department at 866-900-8800 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.
You may email info@undercoverinfo.com
If you have attempted to install your Undercover product, or any Undercover product has already been installed on your vehicle, Undercover will not accept any return. All Undercover items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.
Undercover has a limited warranty on all products which covers manufactures defects in materials or workmanship. Random acts of god are not covered in any capacity under the Undercover limited warranty period.
In the event you decide you do not want the Undercover product you have purchased and it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. Undercover will charge a 20% restocking fee for all such items being returned to stock.
Undercover will not accept any items back without an approved RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.
In the situation that you are dissatisfied with your purchase. The customer is responsible for returning the merchandise back to our facility. Please Note: An additional 20% restocking fee can also incur in these scenarios.
Please allow 10-14 business days to either receive a replacement item and or a refund.
All orders placed online at undercoverinfo.com can be returned to: 59 Absolute Dr. Rogersville, MO 65742. To return the merchandise you will need to contact Undercover customer service to receive a RMA number.
If you have received an incorrect item, please contact our customer service department at 866-900-8800 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.
Please contact customer service at orders@undercoverinfo.com or call us at 1-866-900-8800 Mon-Fri 8am-5pm CST. Please note if your order was delivered by freight carrier, you will need to inform the driver or note the invoice of any visible damage.
Please contact customer service at 1-866-900-8800 Mon-Fri 8:30am - 5pm CST.
You can contact customer service at 1-866-900-8800 Mon-Fri 8am - 5pm CST., or by emailing us at info@undercoverinfo.com.
Although it is rare, occasionally an item will show as delivered, but you did not receive it. If this happens, please call our Customer Service Department 1-866-900-8800 Mon-Fri 8am-5pm CST. We can investigate the issue further and may show a location (front door, garage, side door, neighbor) on the delivery receipt, as well as a signature if one was received. If you are still unable to locate the item, we will file a lost package claim on your behalf with the carrier. They will then take steps to locate your item. In most cases, the item is located within 2-3 business days. If after an investigation the item is indeed lost, Undercover will reorder all lost items for you.
To find a specific part number on our website, please choose a product, then select your year, make and model of your vehicle. Once the select has been made the part number will appear underneath the product description.
Yes, we charge tax on orders according to the shipping zip code.
No, at this time we do not.
Due to the size of our products, orders can not be shipped to PO or Military APO/FPO addresses.
No, at this time we do not.
If you were missing parts when you received your cover, call Undercover immediately, please do not return product to the retailer. Our Customer Service Department will be able to assist you in an expedient manner.
The ArmorFlex is weather resistant, utilizing rail channels and drain tubes to move water away from the bed. Ultimately, no folding cover is completely waterproof as there are tailgate gaps and other areas that may allow some intrusion.
The ArmorFlex can usually be installed in about 45 minutes.
Yes. The ArmorFlex utilizes strut mounts to stabilize the cover while driving.
Yes. There are two available cover positions while pulling a 5th wheel. Upright and ¾ bed access.
We do not assign a speed rating to the ArmorFlex in the upright position, but it is well equipped to handle legal interstate speeds.
5 Years on workmanship, materials, and hardware.
No. The cover in the upright position will block view out the back window.
Simply unscrew the two elevator bolts and lift!
After a day or two, direct sunlight will be absorbed and help the seals lay flat.
No. The ArmorFlex utilizes clamps and a no-drill installation.
No. ArmorFlex cannot be installed with a toolbox.
The ArmorFlex secures your cargo with the help of a tailgate lock. The only access point is the pull cord underneath to open the cover. If your tailgate is locked, your cover is locked.
All UnderCover products are proudly made in the USA.
Yes. The ArmorFlex will work with BedRug, spray-ins and any under the rail bed liner. ArmorFlex is also compatible with many aftermarket bed caps.
The Flex is weather resistant. The Flex utilizes rail channels and drain tubes to move water away from the bed. Ultimately, no folding cover is completely waterproof as there are tailgate gaps and other areas that may allow some intrusion.
The Flex can usually be installed in about 45 minutes
Yes. The Flex utilizes strut mounts to stabilize the cover while driving.
Yes. There are two available cover positions while pulling a 5th wheel. Upright and ¾ bed access.
We do not assign a speed rating to the Flex in the upright position, but it is well equipped to handle legal interstate speeds.
3 Years on workmanship and materials. 1 year on hardware.
No. The cover in the upright position will block view out the back window.
Simply unscrew the two elevator bolts and lift!
After a day or two, direct sunlight will be absorbed and help the seals lay flat.
No. The Flex utilizes clamps and a no-drill installation.
No. Flex cannot be installed with a toolbox.
The Flex secures your cargo with the help of a tailgate lock. The only access point is the pull cord underneath to open the cover. If your tailgate is locked, your cover is locked.
All UnderCover products are proudly made in the USA.
Yes. The Flex will work with BedRug, spray-ins and any under the rail bedliner. Flex is also compatible with many aftermarket bed caps.
The Ultra Flex has many different features than the Flex. Ultra Flex has a matte black finish, carpeted under panels, universal tailgate operation and an L-Rail install. The cover also comes with an integrated luminous rail light system for enhanced night vision. The Ultra Flex panels are made of aluminum providing strength and durability.
The Ultra Flex can be installed in about 45 minutes.
Yes. The Ultra Flex panels are the thickest panels in the industry. Dent resistant, not dent proof.
Yes. The Ultra Flex provides dual action tailgate seal for easy operation. The tailgate can be opened and closed with the tonneau in the closed position.
Aircraft Grade Aluminum coated with a matte black finish.
All UnderCover products are proudly made in the USA.
Simply unscrew the two elevator bolts and lift!
Yes. The Ultra Flex will work with BedRug, spray-ins and any under the rail bedliner. Flex is also compatible with many aftermarket bed caps.
After a day or two direct sunlight will be absorbed and help the seals lay flat.
Remove the battery pack/switch panel from the hook and loop attachment. Unscrew the one screw and replace the batteries.
No. The cover wraps over the tailgate for security and weather resistance.
The light is charged with lights similar to watch batteries. Simply remove the two screws, unhinge the back plate and replace the batteries.
The SE has design lines on the top sheet with a fin at the tailgate for a sporty look. The SE also utilizes a single point locking system as opposed to dual locks.
The SE has a 3-year warranty on workmanship and materials. 1-year warranty on hardware.
No. The cover wraps over the tailgate for security and weather resistance.
The Classic has a 3-year warranty on workmanship and materials. 1-year warranty on hardware.
It takes about 45 minutes to install.
The Classic is weather resistant. The design of the cover goes over the bed caps and a double bulb seal on the underside is designed to help keep moisture out of your bed.
The cover is strong and durable enough to handle any snow load. We do not have a load rating but common sense goes a long way when determining what the cover can handle.
It is not recommended to drive with the cover in the open positions or tied down. This puts pressure directly on the front hinges and has been known to break the rivets in the plate.
The light is charged with lights similar to watch batteries. Simply remove the two screws, unhinge the back plate and replace the batteries.
The Elite can usually be installed in about 45 minutes.
No. Due to the complexities of the install we do not offer the carpet separately.
The Elite is weather resistant. The cover is designed to go over the bed caps and a double bulb seal on the underside is designed to keep moisture out of your bed.
Yes, but for a smooth finish our Elite LX is the premier offering in our paint to match line.
Simply remove the light from its housing. Remove the plate on the back of the light and replace the five batteries.
The LUX has a lifetime warranty on paint.
No. The BOLT lock will not fit in the LUX. The cover should come with keys that lock and unlock your LUX.
No. The cover wraps over the tailgate for security and weather resistance.
The light is charged with lights similar to watch batteries. Simply remove the two screws, unhinge the back plate and replace the batteries.
Yes. The RidgeLander crossbars are compatible with T-Slot accessories from Yakima, Thule and others.
Install time usually takes around one hour.
The RidgeLander supports 250 lbs evenly distributed.
The RidgeLander removes in minutes. Simply unscrew the spindle from the bracket and lift the cover off.
UnderCover recommends unloading all cargo before raising the cover. The tailgate can be opened and closed with the cover in the shut position.
Yes. The RidgeLander rests on top of the tailgate for easy access to the bed when loaded.
The RidgeLander has a top side lock that is only accessible by key.
The RidgeLander locks in place using rotary latches. The cover can be locked, but we recommend a tailgate lock to ensure your cargo is secure.
The RidgeLander is weather resistant. Each cover boasts seals that rest on the bed caps to help keep water out, but there are gaps in the tailgate that may allow some moisture into the bed.
Remove the battery pack/switch panel from the hook and loop attachment. Unscrew the screw and replace the batteries.
We rate the SwingCase at 75 lbs.
No. Each SwingCase is specific to each individual application.
Yes. Simply call our customer service department at 866.900.8800.